In the fast-paced world of technology, opportunities to innovate and lead are abundant for those with the right skills and drive. For professionals with expertise in Amazon Web Services (AWS), the role of a Technical Architect at Neuraflash India presents a unique opportunity to be at the forefront of cloud-based solutions. If you’re passionate about leveraging AWS to create impactful customer experiences, this position could be your career-defining move.
Neuraflash India, a part of Accenture, is renowned for its pioneering work in AI and cloud technologies. As an AWS Technical Architect, you’ll play a crucial role in building and launching Amazon Connect solutions, shaping the future of customer engagement through innovative cloud services. This role is ideal for those with a deep understanding of AWS services and contact center architecture, looking to make a significant impact in the digital landscape.
AWS Technical Architect Opportunity at Neuraflash India
About Neuraflash India
Neuraflash India Pvt. Ltd. stands as a premier Salesforce and Amazon Connect consulting partner, specializing in AI-powered customer engagement solutions. With a focus on cloud integration, contact center modernization, and digital transformation, the company aids enterprises in enhancing customer experience and operational efficiency. Leveraging expertise in conversational AI, automation, and enterprise consulting, Neuraflash empowers organizations to scale their technology-driven customer service strategies effectively.
About the Role / Job Profile
As an AWS Technical Architect, you will be responsible for ensuring customer success in deploying Amazon Connect solutions. This role involves conducting technology assessments, facilitating business process reviews, and educating customers on AWS’s value proposition. You will lead architectural discussions, oversee technical teams, and act as a liaison between technical teams and business stakeholders. This is a full-time, permanent position based in Gurugram, offering a dynamic environment for those ready to shape the future of cloud-based customer engagement solutions.
Key Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments and audits to identify the need for moving to the AWS Connect Platform.
- Facilitate business process reviews to identify customer requirements and processes.
- Educate customers on AWS’s value proposition and participate in deep architectural discussions.
- Lead discovery sessions, help build ROIs, and deliver presentations.
- Translate customer requirements into contact center designs using AWS best practices.
- Oversee and mentor technical teams to ensure timely and quality solution delivery.
- Act as a liaison between technical teams and business stakeholders.
Requirements & Qualifications
- Customer-facing contact center experience.
- Experience in building integrations across WFM, CRM, and contact center solutions.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Proficient in scripting/coding languages like Python, Java, C#, .NET, Node.js.
- Strong troubleshooting and debugging skills.
- Experience with AWS services and cloud architecture.
- Salesforce knowledge and familiarity with Salesforce Service Cloud.
| Location | Gurugram |
| Experience Required | 5-9 years |
| Industry Type | IT Services & Consulting |
| Employment Type | Full Time, Permanent |
How to Apply
If you are ready to embark on this exciting journey with Neuraflash India, apply now to become a part of a team that’s shaping the future of AI-powered transformations. Click on the button below to submit your application.
For any inquiries, you can reach out to the hiring manager via email.
Join Neuraflash India and become part of a dynamic, innovative team that values collaboration, flexibility, and the pursuit of excellence. Make your mark in the AI space and drive innovation at scale. Apply today and take the first step towards an exciting career with Neuraflash India, part of Accenture.
